Refund & Return Policy
At Jersey Wave, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or mismatched product, we will assist you with a replacement or refund according to the policy below.
Return Eligibility
You may request a return if:
You received a wrong product.
The product is damaged or defective.
The product size, color, or design does not match your order.
Customers must contact us within 7 days of receiving the product and provide clear photos or videos as proof.
Non-Returnable Items
Returns or refunds are not accepted if:
The customer changes their mind after purchase.
The product has been used, washed, altered, or damaged by the customer.
The return request is made after 7 days of delivery.
Refund Policy
Once the returned item is received and inspected:
Eligible orders may receive a replacement product or a refund.
Refunds for Cash on Delivery (COD) orders will be sent through bank transfer or mobile banking.
Refund processing may take 7–10 business days after approval.
Return Process
Contact our support team within 7 days of delivery.
Share photos or videos showing the issue.
Follow our return instructions.
After inspection, we will process a replacement or refund if approved.
Return Shipping Cost
If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.
If the return is requested for any other reason approved by us, the customer may be responsible for shipping costs.
